It all started Thursday afternoon; my cellphone would only display The White Screen Of Death. Crap. I encountered this exact same affliction last year, but on a different phone.
So on Saturday I once again returned to the mall to send it in on warranty repair, which ironically, expires on Tuesday. But with a smug smile, the associate informed me that as of last month, they are a Sales Only store. As is their SECOND outlet in the same mall. I was directed to take my phone to their Service Centre to be sent away for repair.
Their Service Center.
Way on the other side of town.
Crap. Just my luck.
OR... They could give me $150 (less the $ 25 activation fee) off the no-contract price (ie. top cost) of a new phone. IF I signed another three year contract, that is. Great. So I have two options:
1) Drive to the other side of the city twice, to bring in and pick up a year old phone to be sent away for about a month.
2) Get a new phone. Which with taxes, the crappiest model with far less features than I have now would COST me $100, plus I would have to sign another three year contract.
Um, pardon? Sure, take the cheapo phone, that with just my luck, would never last another three years.
I decide to go the repair route. I looked up the Service Center location on the web, and thankfully they were open Sundays. But on the way there, I thought it would be just my luck that they were closed, so I wanted to double-check. But I couldn't.
Because....oh, yeah. I had NO PHONE!
So I drove across town, found them in the industrial park and produced my
paper weight phone for repair.
It was then that I was informed my afternoon jaunt had been in vain.
For they couldn't take repairs OR activate loaner phones because their computers were offline and she had no idea when they would be back up. She wouldn't even let me leave the cell to be sent in later.
She just stood there. And smiled. And shrugged.
Crap. Just my luck.
Holding back a few choice four-letter-words, I demanded to speak to the Head Office. They got them on the phone and I let them know in no uncertain terms how unhappy I was with their so-called Customer Service.
Miraculously they instructed the staff that yes, they COULD take my phone, and activate a new one without using the computer. I actually had to show them how to take an "old-fashioned" imprint of my credit card and the Head Office activated a loaner for me over the phone.
But why the heck did I have to get mad to get this done?
And why the heck did I apologise 3 times to the two young female staffers, who were rolling thier eyes at each other about me?
And why the heck did their computers boot back up just as I was leaving?
Because that's Just My Luck.
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