It's a unique place to work, to say the least.
I'm surrounded by doctors, nurses and secretaries possessing a whole range of personalities and educational levels. And each one seeks me out when they have some sort of "technical" crisis with any piece of electronic equipment. Computer or not.
Apparently unbeknownst to me, the first page in our Policies and Procedures Manual reads:
"If you plug it in and it doesn't work, immediately call Maureen, our Computer Applications Specialist. Ensure the use of your best frantic tone to fully communicate it is a life or death situation. Especially when it clearly is not."
What amazes me the most are the calls from the Cardiologists and Surgeons... you know; those incredible individuals who have successfully completed decades of intense schooling so they can literally open people up and repair their hearts. Without gagging.
Yet the simplest of tasks befuddles them.
"Arrrrgggghhhhhh!!!! My printer suddenly stopped working!!!!"
Yes. I can see that. After careful analysis (ie. at first glance), I can confidently concur it may have something to do with that huge wad of paper jammed, accordion-style, inside. You know, that white stuff you obviously tried unsuccessfully, may I add, to remove since the edge has been torn and shredded, with pieces of it strewn, blizzard-like all over your desk.
"GAHHH!!!!! The AV projector won't display my PowerPoint presentation!!!!!"
You might try actually turning ON the computer. Even with the incredible advances in technology, the projector still can't read your mind, or your memory stick, without power.
At times I even have to resort to standing right behind them to watch exactly what they are doing. Take for example, the many, many times unexpected errors occur and I am summoned posthaste.
"Have you rebooted lately?" I always ask.
"Of course I have! Just this morning... multiple times!" I always hear.
I never take their word for it any more. So I drop what I am doing, trudge to their office and ask them to please do it again while I watch.
And inevitably, they simply LOG OFF.
"No. Please re-boot. Shut down." I patiently ask once more.
They LOG OFF again.
"No, please go to 'Start'. Select 'Shut Down'. Select 'Shut Down' again from the drop down box and hit 'OK'. The computer will power right off so we can clear the memory and turn it on again."
"Oh! Oh I NEVER do that!"
Duh! Yeah, I can tell. Miraculously, their programs work and all is right with the world once more.
* Sob. *
Well, at least I can rest easy knowing that WHEN I drop of a massive stress-induced MI, there are trained personnel close at hand to save me.
Unless someone forgets to turn on the damn defibrillator that is.
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